{"id":42703,"date":"2026-04-28T12:49:53","date_gmt":"2026-04-28T09:49:53","guid":{"rendered":"https:\/\/kauppa.rsparks.fi\/terms-and-conditions\/"},"modified":"2026-04-28T12:49:53","modified_gmt":"2026-04-28T09:49:53","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/kauppa.rsparks.fi\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<h2 data-section-id=\"1utut5f\" data-start=\"110\" data-end=\"137\"><span role=\"text\"><strong data-start=\"113\" data-end=\"137\">Terms and Conditions<\/strong><\/span><\/h2>\n<p data-start=\"139\" data-end=\"278\">Products in this online store are sold by <strong data-start=\"181\" data-end=\"196\">RS Parks Oy<\/strong> (Business ID: FI25503691).<br data-start=\"222\" data-end=\"225\" \/>Registered address: Paakakatu 2, 90520 Oulu, Finland.<\/p>\n<hr data-start=\"280\" data-end=\"283\" \/>\n<h2 data-section-id=\"j695jf\" data-start=\"285\" data-end=\"300\"><span role=\"text\"><strong data-start=\"288\" data-end=\"300\">ORDERING<\/strong><\/span><\/h2>\n<p data-start=\"302\" data-end=\"490\">Please read these terms and conditions carefully before placing an order. By ordering from our online store, you agree to comply with the applicable regulations governing distance selling.<\/p>\n<p data-start=\"492\" data-end=\"613\">We do not sell to persons under 18 years of age. Customers under 18 may only place orders with the consent of a guardian.<\/p>\n<p data-start=\"615\" data-end=\"708\">Our operations follow the guidelines for e-commerce provided by Finnish consumer authorities.<\/p>\n<p data-start=\"710\" data-end=\"836\">Orders should primarily be placed through our online store. This ensures that all required information is submitted correctly.<\/p>\n<p data-start=\"838\" data-end=\"856\">To place an order:<\/p>\n<ol data-start=\"857\" data-end=\"1012\">\n<li data-section-id=\"1i9pc25\" data-start=\"857\" data-end=\"887\">Add products to your cart<\/li>\n<li data-section-id=\"obfwh4\" data-start=\"888\" data-end=\"916\">Go to the checkout page<\/li>\n<li data-section-id=\"c64c3n\" data-start=\"917\" data-end=\"948\">Enter your contact details<\/li>\n<li data-section-id=\"14fwt51\" data-start=\"949\" data-end=\"988\">Select delivery and payment method<\/li>\n<li data-section-id=\"1cwjv3n\" data-start=\"989\" data-end=\"1012\">Confirm your order<\/li>\n<\/ol>\n<p data-start=\"1014\" data-end=\"1096\">If you are unable to place an order online, you may contact us via email or phone.<\/p>\n<p data-start=\"1098\" data-end=\"1146\">A valid email address is required. We will send:<\/p>\n<ul data-start=\"1147\" data-end=\"1256\">\n<li data-section-id=\"1j5edrd\" data-start=\"1147\" data-end=\"1169\">Order confirmation<\/li>\n<li data-section-id=\"1rnx0er\" data-start=\"1170\" data-end=\"1205\">Payment details (if applicable)<\/li>\n<li data-section-id=\"j1s6rh\" data-start=\"1206\" data-end=\"1256\">Shipping confirmation and tracking information<\/li>\n<\/ul>\n<p data-start=\"1258\" data-end=\"1452\">An automatic order confirmation will be sent after placing the order. If you notice any errors, contact us immediately by replying to the confirmation email. Please keep the email thread intact.<\/p>\n<hr data-start=\"1454\" data-end=\"1457\" \/>\n<h2 data-section-id=\"1dsxiks\" data-start=\"1459\" data-end=\"1479\"><span role=\"text\"><strong data-start=\"1462\" data-end=\"1479\">DELIVERY TIME<\/strong><\/span><\/h2>\n<p data-start=\"1481\" data-end=\"1580\">In-stock products are typically shipped on the same or next business day after payment is received.<\/p>\n<p data-start=\"1582\" data-end=\"1684\">Delivery time for made-to-order products varies. Please contact customer service for more information.<\/p>\n<hr data-start=\"1686\" data-end=\"1689\" \/>\n<h2 data-section-id=\"3scd9x\" data-start=\"1691\" data-end=\"1714\"><span role=\"text\"><strong data-start=\"1694\" data-end=\"1714\">DELIVERY METHODS<\/strong><\/span><\/h2>\n<p data-start=\"1716\" data-end=\"1765\"><strong>FINLAND<\/strong><br \/>\nOrders are primarily shipped via <strong data-start=\"1749\" data-end=\"1764\">Matkahuolto<\/strong>.<\/p>\n<p data-start=\"1767\" data-end=\"1815\"><strong data-start=\"1767\" data-end=\"1795\">Matkahuolto Near Parcel:<\/strong><br data-start=\"1795\" data-end=\"1798\" \/>Delivered either:<\/p>\n<ul data-start=\"1816\" data-end=\"1903\">\n<li data-section-id=\"13ao61c\" data-start=\"1816\" data-end=\"1860\">As a letter directly to your address, or<\/li>\n<li data-section-id=\"1ib4heh\" data-start=\"1861\" data-end=\"1903\">As a parcel to a selected pickup point<\/li>\n<\/ul>\n<p data-start=\"1905\" data-end=\"1954\">You will receive a notification via SMS or email.<\/p>\n<p data-start=\"1956\" data-end=\"2079\"><strong data-start=\"1956\" data-end=\"1986\">Matkahuolto Home Delivery:<\/strong><br data-start=\"1986\" data-end=\"1989\" \/>You will be contacted to arrange a suitable delivery time once the shipment is in transit.<\/p>\n<p data-start=\"2081\" data-end=\"2136\"><strong data-start=\"2081\" data-end=\"2117\">Freight deliveries (over 50 kg):<\/strong><br data-start=\"2117\" data-end=\"2120\" \/>\u20ac150 per pallet.<\/p>\n<p data-start=\"2138\" data-end=\"2315\"><strong data-start=\"2138\" data-end=\"2149\">Pickup:<\/strong><br data-start=\"2149\" data-end=\"2152\" \/>Orders can also be collected from Reenis (<a class=\"decorated-link\" href=\"http:\/\/www.reenis.fi\" target=\"_new\" rel=\"noopener\" data-start=\"2194\" data-end=\"2207\">www.reenis.fi<\/a>) during opening hours after receiving the \u201corder shipped\u201d notification.<br data-start=\"2279\" data-end=\"2282\" \/>Address: Paakakatu 2, 90550 Oulu.<\/p>\n<h2 data-start=\"2138\" data-end=\"2315\">EU<\/h2>\n<p><strong>GLS<br \/>\n<\/strong><\/p>\n<p>Avarage shipping time 4-7 days-.<\/p>\n<hr data-start=\"2317\" data-end=\"2320\" \/>\n<h2 data-section-id=\"1xkx1xv\" data-start=\"2322\" data-end=\"2344\"><span role=\"text\"><strong data-start=\"2325\" data-end=\"2344\">PAYMENT METHODS<\/strong><\/span><\/h2>\n<p data-start=\"2346\" data-end=\"2385\">We offer the following payment methods:<\/p>\n<h3 data-section-id=\"6a6v4v\" data-start=\"2387\" data-end=\"2436\"><span role=\"text\"><strong data-start=\"2391\" data-end=\"2436\">Online Banking &amp; Card Payments (Paytrail)<\/strong><\/span><\/h3>\n<p data-start=\"2437\" data-end=\"2545\">Payments are processed securely via Paytrail Oyj (Business ID: 2122839-7) in cooperation with Finnish banks.<\/p>\n<p data-start=\"2547\" data-end=\"2562\">Accepted cards:<\/p>\n<ul data-start=\"2563\" data-end=\"2640\">\n<li data-section-id=\"9eupwl\" data-start=\"2563\" data-end=\"2571\">Visa<\/li>\n<li data-section-id=\"154po7v\" data-start=\"2572\" data-end=\"2586\">Visa Debit<\/li>\n<li data-section-id=\"1aklstp\" data-start=\"2587\" data-end=\"2604\">Visa Electron<\/li>\n<li data-section-id=\"1iy4gyo\" data-start=\"2605\" data-end=\"2619\">MasterCard<\/li>\n<li data-section-id=\"4j72zi\" data-start=\"2620\" data-end=\"2640\">Debit MasterCard<\/li>\n<\/ul>\n<p data-start=\"2642\" data-end=\"2686\">Card details are never stored in our system.<\/p>\n<p>&nbsp;<\/p>\n<hr data-start=\"2894\" data-end=\"2897\" \/>\n<h3 data-section-id=\"1gqgxri\" data-start=\"2899\" data-end=\"2916\"><span role=\"text\"><strong data-start=\"2903\" data-end=\"2916\">MobilePay<\/strong><\/span><\/h3>\n<p data-start=\"2917\" data-end=\"2980\">Pay easily via the MobilePay app without entering card details.<\/p>\n<hr data-start=\"2982\" data-end=\"2985\" \/>\n<h3 data-section-id=\"g9ew1j\" data-start=\"2987\" data-end=\"3034\"><span role=\"text\"><strong data-start=\"2991\" data-end=\"3034\">Invoice (for companies &amp; public sector)<\/strong><\/span><\/h3>\n<p data-start=\"3035\" data-end=\"3084\">Invoice will be sent via email within a few days.<\/p>\n<p data-start=\"3086\" data-end=\"3123\">If using e-invoicing, please provide:<\/p>\n<ul data-start=\"3124\" data-end=\"3188\">\n<li data-section-id=\"70vkrv\" data-start=\"3124\" data-end=\"3151\">E-invoice address (OVT)<\/li>\n<li data-section-id=\"1tu5gxv\" data-start=\"3152\" data-end=\"3167\">Business ID<\/li>\n<li data-section-id=\"12schfu\" data-start=\"3168\" data-end=\"3188\">Operator details<\/li>\n<\/ul>\n<p data-start=\"3190\" data-end=\"3220\">Invoices are not sent by post.<\/p>\n<p data-start=\"3222\" data-end=\"3237\">Invoice fee: \u20ac5<\/p>\n<hr data-start=\"3239\" data-end=\"3242\" \/>\n<h2 data-section-id=\"1nw7ajg\" data-start=\"3244\" data-end=\"3269\"><span role=\"text\"><strong data-start=\"3247\" data-end=\"3269\">ORDER CANCELLATION<\/strong><\/span><\/h2>\n<p data-start=\"3271\" data-end=\"3329\">Orders can be cancelled if they have not yet been shipped.<\/p>\n<p data-start=\"3331\" data-end=\"3341\">To cancel:<\/p>\n<ul data-start=\"3342\" data-end=\"3437\">\n<li data-section-id=\"1ois1kl\" data-start=\"3342\" data-end=\"3383\">Reply to the order confirmation email<\/li>\n<li data-section-id=\"b3lbea\" data-start=\"3384\" data-end=\"3437\">Include your bank details if a refund is required<\/li>\n<\/ul>\n<p data-start=\"3439\" data-end=\"3519\">If already shipped, the order must be returned according to return instructions.<\/p>\n<hr data-start=\"3521\" data-end=\"3524\" \/>\n<h2 data-section-id=\"1sihpzw\" data-start=\"3526\" data-end=\"3540\"><span role=\"text\"><strong data-start=\"3529\" data-end=\"3540\">RETURNS<\/strong><\/span><\/h2>\n<p data-start=\"3542\" data-end=\"3633\">Consumers have a 14-day right of return in accordance with Finnish consumer protection law.<\/p>\n<p data-start=\"3635\" data-end=\"3655\">To return a product:<\/p>\n<ul data-start=\"3656\" data-end=\"3755\">\n<li data-section-id=\"1mwgsog\" data-start=\"3656\" data-end=\"3694\">Notify us within 14 days via email<\/li>\n<li data-section-id=\"4xju7x\" data-start=\"3695\" data-end=\"3755\">Reply to the order confirmation or email <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3738\" data-end=\"3753\">info@rsparks.fi<\/a><\/li>\n<\/ul>\n<p data-start=\"3757\" data-end=\"3783\">Returned products must be:<\/p>\n<ul data-start=\"3784\" data-end=\"3834\">\n<li data-section-id=\"d4o7jo\" data-start=\"3784\" data-end=\"3794\">Unused<\/li>\n<li data-section-id=\"gqakcx\" data-start=\"3795\" data-end=\"3834\">In original condition and packaging<\/li>\n<\/ul>\n<p data-start=\"3836\" data-end=\"3877\">Products must not be put into actual use.<\/p>\n<p data-start=\"3879\" data-end=\"3970\">If the product is returned in a non-saleable condition, we may only issue a partial refund.<\/p>\n<p data-start=\"3972\" data-end=\"4027\"><strong data-start=\"3972\" data-end=\"4027\">Return policy does not apply to business purchases.<\/strong><\/p>\n<p data-start=\"4029\" data-end=\"4139\"><strong data-start=\"4029\" data-end=\"4069\">Customer returns are free of charge.<\/strong><br data-start=\"4069\" data-end=\"4072\" \/>We refund the product price only \u2014 shipping costs are not refunded.<\/p>\n<hr data-start=\"4141\" data-end=\"4144\" \/>\n<h2 data-section-id=\"19rcpqa\" data-start=\"4146\" data-end=\"4182\"><span role=\"text\"><strong data-start=\"4149\" data-end=\"4182\">IMPORTANT RETURN INSTRUCTIONS<\/strong><\/span><\/h2>\n<ul data-start=\"4184\" data-end=\"4325\">\n<li data-section-id=\"aijlzj\" data-start=\"4184\" data-end=\"4221\">Always notify us before returning<\/li>\n<li data-section-id=\"7hz48p\" data-start=\"4222\" data-end=\"4266\">Incomplete returns will not be processed<\/li>\n<li data-section-id=\"1d7b1fh\" data-start=\"4267\" data-end=\"4325\">Incorrect returns may incur handling and shipping fees<\/li>\n<\/ul>\n<hr data-start=\"4327\" data-end=\"4330\" \/>\n<h2 data-section-id=\"1u2d0sy\" data-start=\"4332\" data-end=\"4355\"><span role=\"text\"><strong data-start=\"4335\" data-end=\"4355\">DAMAGED PRODUCTS<\/strong><\/span><\/h2>\n<p data-start=\"4357\" data-end=\"4467\">If a product arrives damaged or defective, contact us immediately by replying to the order confirmation email.<\/p>\n<hr data-start=\"4469\" data-end=\"4472\" \/>\n<h2 data-section-id=\"1bfda1k\" data-start=\"4474\" data-end=\"4488\"><span role=\"text\"><strong data-start=\"4477\" data-end=\"4488\">REFUNDS<\/strong><\/span><\/h2>\n<p data-start=\"4490\" data-end=\"4509\">Refunds are issued:<\/p>\n<ul data-start=\"4510\" data-end=\"4594\">\n<li data-section-id=\"1k40t3s\" data-start=\"4510\" data-end=\"4554\">To your bank account (IBAN required), or<\/li>\n<li data-section-id=\"1im3ejh\" data-start=\"4555\" data-end=\"4594\">Back to the original payment method<\/li>\n<\/ul>\n<hr data-start=\"4596\" data-end=\"4599\" \/>\n<h2 data-section-id=\"cg4vmw\" data-start=\"4601\" data-end=\"4624\"><span role=\"text\"><strong data-start=\"4604\" data-end=\"4624\">UNCLAIMED ORDERS<\/strong><\/span><\/h2>\n<p data-start=\"4626\" data-end=\"4677\">If an order is not collected and is returned to us:<\/p>\n<ul data-start=\"4678\" data-end=\"4789\">\n<li data-section-id=\"17x5515\" data-start=\"4678\" data-end=\"4740\">We deduct actual shipping and return costs from the refund<\/li>\n<li data-section-id=\"k4eksh\" data-start=\"4741\" data-end=\"4789\">Re-delivery costs will be charged separately<\/li>\n<\/ul>\n<p data-start=\"4791\" data-end=\"4852\">Failure to collect an order does not count as a valid return.<\/p>\n<hr data-start=\"4854\" data-end=\"4857\" \/>\n<h2 data-section-id=\"1sljrn5\" data-start=\"4859\" data-end=\"4874\"><span role=\"text\"><strong data-start=\"4862\" data-end=\"4874\">WARRANTY<\/strong><\/span><\/h2>\n<ul data-start=\"4876\" data-end=\"4968\">\n<li data-section-id=\"rjdr8o\" data-start=\"4876\" data-end=\"4922\">AirTrack Factory products: 5-year warranty<\/li>\n<li data-section-id=\"11aoyu\" data-start=\"4923\" data-end=\"4968\">Other products: typically 1-year warranty<\/li>\n<\/ul>\n<hr data-start=\"4970\" data-end=\"4973\" \/>\n<h2 data-section-id=\"8xt0hn\" data-start=\"4975\" data-end=\"4988\"><span role=\"text\"><strong data-start=\"4978\" data-end=\"4988\">PRICES<\/strong><\/span><\/h2>\n<p data-start=\"4990\" data-end=\"5065\">All prices include applicable VAT.<br data-start=\"5024\" data-end=\"5027\" \/>We reserve the right to change prices.<\/p>\n<hr data-start=\"5067\" data-end=\"5070\" \/>\n<h2 data-section-id=\"tuuwde\" data-start=\"5072\" data-end=\"5098\"><span role=\"text\"><strong data-start=\"5075\" data-end=\"5098\">PRODUCT INFORMATION<\/strong><\/span><\/h2>\n<p data-start=\"5100\" data-end=\"5290\">We aim to provide accurate and detailed product information.<br data-start=\"5160\" data-end=\"5163\" \/>However, we are not responsible for inaccuracies in manufacturer-provided specifications and reserve the right to make changes.<\/p>\n<hr data-start=\"5292\" data-end=\"5295\" \/>\n<h2 data-section-id=\"tlrpax\" data-start=\"5297\" data-end=\"5314\"><span role=\"text\"><strong data-start=\"5300\" data-end=\"5314\">COMPLAINTS<\/strong><\/span><\/h2>\n<p data-start=\"5316\" data-end=\"5360\">Customers must report defects without delay.<\/p>\n<p data-start=\"5362\" data-end=\"5394\">If a dispute cannot be resolved:<\/p>\n<ul data-start=\"5395\" data-end=\"5523\">\n<li data-section-id=\"1qe93ex\" data-start=\"5395\" data-end=\"5456\">Consumers may contact the Finnish Consumer Disputes Board<\/li>\n<li data-section-id=\"1l5dd5t\" data-start=\"5457\" data-end=\"5523\">Before that, customers must contact Consumer Advisory Services<\/li>\n<\/ul>\n<p data-start=\"5525\" data-end=\"5574\">Legal action may be taken in Oulu District Court.<\/p>\n<hr data-start=\"5576\" data-end=\"5579\" \/>\n<h2 data-section-id=\"165t5or\" data-start=\"5581\" data-end=\"5602\"><span role=\"text\"><strong data-start=\"5584\" data-end=\"5602\">BUSINESS SALES<\/strong><\/span><\/h2>\n<p data-start=\"5604\" data-end=\"5666\">Consumer protection rights do not apply to business customers.<\/p>\n<p data-start=\"5668\" data-end=\"5769\">In case of cancellations or returns not caused by us, we may charge reasonable costs (e.g. shipping).<\/p>\n<p data-start=\"5771\" data-end=\"5834\">Returns in business sales are always at the customer\u2019s expense.<\/p>\n<hr data-start=\"5836\" data-end=\"5839\" \/>\n<h2 data-section-id=\"1jtvxt\" data-start=\"5841\" data-end=\"5861\"><span role=\"text\"><strong data-start=\"5844\" data-end=\"5861\">CUSTOMER DATA<\/strong><\/span><\/h2>\n<p data-start=\"5863\" data-end=\"5927\">Customers are responsible for the accuracy of their information.<\/p>\n<p data-start=\"5929\" data-end=\"5984\">Customer data is not shared with third parties, except:<\/p>\n<ul data-start=\"5985\" data-end=\"6047\">\n<li data-section-id=\"2sykql\" data-start=\"5985\" data-end=\"6047\">Authorities (e.g. police) in case of misuse investigations<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions Products in this online store are sold by RS Parks Oy (Business ID: FI25503691).Registered address: Paakakatu 2, 90520 Oulu, Finland. 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